Support
We usually reply within a day
YumAURA is a cooking diary. Write to us about your account, a cook, a recipe, or anything else in the app.
- In the app
- Settings → Send Feedback
I can’t sign in
On the sign-in screen, enter your email, then tap Forgot?. We email you a one-time code that signs you in. If it does not arrive within a few minutes, check your spam folder, then email us.
Reporting a post, recipe, profile, reply or message
On a post, a profile or a conversation, tap ••• and choose Report. On a recipe, tap Report at the end of it. On a reply or a message, press and hold it, then choose Report. You can add a few words of your own. Reports are private: the person is never told who reported them. We look at every report, usually within 24 hours. If what was reported breaks our rules, we remove it, and where it is warranted we remove the person who posted it too. Looking at a report is not the same as removing the post: a mistaken report does not by itself remove anything. The Terms of Use say what happens next, and how to ask us to look again.
Blocking someone
On their profile, a post of theirs or your conversation with them, tap ••• and choose Block. On a reply or a message of theirs, press and hold it, then choose Block. They are not told. Inside the app they can no longer see your posts, and you cannot see theirs. The Yums and replies you left on each other’s posts are deleted. While the block lasts, neither of you can message the other, and each of you stops seeing the other’s messages, including ones sent before the block. Unblocking shows them again. A link you already shared can still be opened by anyone who has it. You can see and undo blocks in Settings → Privacy → Blocked People.
Who can see my posts
You choose for each post when you share it, and you can change it later from the post. Settings → Privacy has the choices that apply to your whole account.
Getting a copy of your data
Settings → Export Your Data prepares a download of your posts, notes and recipes.
Deleting your account
Settings → Manage Account → Delete My Account. This deletes your posts, notes and photos and cannot be undone. Our Privacy Policy explains exactly what happens.
Without the app, email support.yumaura@gmail.com from the address on your account and ask us to delete it. We check the request comes from you, then delete the account the same way, within a month at most, and send you the receipt.
Child safety
YumAURA does not allow child sexual abuse or exploitation of any kind. No picture, clip, message, reply or profile may sexualise anyone under 18, and nobody may use YumAURA to seek or share such material or to contact a child for it. Our Terms of Use forbid it.
To report it in the app, choose Report on the post, profile, reply or message, then Involves a child. Please do not describe or forward what you saw. We look at it as soon as we see it, and within 24 hours: we hide what was reported, disable the account that posted it, keep what the law requires us to keep, and report child sexual abuse material to the UK’s National Crime Agency. If a child is in danger now, call 999, or your local emergency number, first.
For any concern about a child’s safety on YumAURA, email support.yumaura@gmail.com with “Child safety” in the subject.
More
Read our Terms of Use and Privacy Policy.